Returns will only be possible if they meet one of the below conditions:

  • The item(s) you ordered differs from the item delivered to you.

  • The item delivered to you does not fit due to incorrect sizing.

  • The item delivered to you is defective or damaged.

  • Note: Refund and return are only eligible for ‘damaged on arrival orders‘ and for that unboxing video is mandatory. This means you receive damaged, broken or different product from the ordered one. Unboxing video means video of opening the parcel for the first time. So as a precautionary measure we always encourage our customers to make parcel opening video. So if there is any missing part or damaged product, you can share the video over our support whatsapp number. This will also help us to expedite return or refund or exchange the product. If there is no inventory of the ordered products with us, in such scenario customer will be given 100% refund. Customers can claim ‘refund & return’ of damage on arrival order/s within 3 days of receiving the parcel ( for this we use shipment tracking details) and sharing the unedited unboxing video. We make refund within 3 business days of receiving the damaged products at our return or shipping address

Refund Policy

  • Returned products must be in new, unused condition and include the original box and/or packaging with all tags included.

  • Once your return is received and inspected by SE7EN (usually within 24 hours of receipt), your refund will be processed after deduction of 4.36% + (Shipping charges if any) and a credit will be applied to your credit card or original payment method. Please note that depending on your credit card company, it may take an additional 14 business days after your credit is applied for it to be posted to your account. In case, the customer has availed of free shipping, the shipping cost shall also be deducted from the refund.

  • If your order placed is a custom order and if the part is specifically being brought, no refund shall be applicable as the order cannot be cancelled.

  • Any item that is returned more than 15 days after delivery is not eligible for a refund.

  • You are responsible for all shipping costs associated with getting your order back to our warehouse.

  • Please do not abuse this policy by ordering multiple (more than 2) of the same or similar item with the intention of returning the majority of your order.

  • Please contact our Customer Care if you are unsure of sizing or application for any items prior to placing your order and we will be happy to help you narrow it down!

  • See below for instructions on where/how to get your return order back to us. Items should not be shipped back to the manufacturer; all returns need an RA (Return Authorization) number and will need to be returned to SE7EN in Dubai.

Return Shipping Options

  • For customers in any location in India, you have the option of using the carrier of your choice to return your order to us. We recommend shipping with a method which includes tracking and insurance for your return shipment.

  • All shipments must be made prepaid; packages shipped COD will be rejected. Any Refused, Undelivered, or Abandoned package will be subject to a AED. 120/- Service Fee.

Order Cancellation / Modifications

  • If you change your mind, act quickly! We turn around and process orders extremely quickly.

  • Orders can be modified or cancelled only while their status is labeled "Order Received." Once an order has a status of "Order Processed," it cannot be cancelled or modified, as the order has been processed by our warehouse and is in the queue to be shipped out.

Apparel and Helmets

  • Apparel items must be packed in their original garment bag (or equivalent plastic bag protection) and include all original tags. The plastic bag protects the item from the cardboard. Items packaged without this protection most likely will arrive scuffed and will be returned to the customer.

  • Helmets must be shipped back as they were received in their original helmet bag, box and include all original paperwork and accessories.

  • Un-used items that are returned with missing or damaged packaging, tags, components, or hangers may be returned to the customer or subject to an additional processing fee of up to 25% of the merchandise cost based on the availability of those missing or damaged components.

Defects

  • Each manufacturer has its own warranty policy. SE7EN will assist customers with their warranty; however SE7EN does not provide any direct warranty on any item sold.

Warranty Returns

  • Most manufacturers offer an additional warranty period which covers against merchandise defects. To determine warranty requirements for a specific item, please contact the manufacturer or contact us for assistance.

  • Please note warranty processing may take 4-8 weeks and will be subject to the individual manufacturer's policies and discretion. Manufacturer warranties do not cover defects determined to be caused by normal wear or due to customer negligence.

Damaged Items

  • Please let us know ASAP if any items on your order arrive damaged. Please keep all original shipping containers and take pictures if possible. Damaged item claims are handled through the shipping carrier (FedEx, BlueDart, Delhivery). We will assist our customers in these claims. We only ask that customers be patient as sometimes this process can take longer than any of us would like!

Returns Process

You can request a return authorization number (RA#) by email 7aftermarket@gmail.com

Please print your Return Authorization and include it with each shipment back to SE7EN. You have 30 days from the day the RA is issued to return your merchandise so please be sure to print and ship at your earliest convenience. Please do not tape anything to the original product packaging! We need to get all products (and their packaging!) back in new condition. Place all merchandise in a shipping box; you may use the original shipping container. However, please DO NOT use the manufacturer's product box as the shipping container. It will arrive damaged and the package will be rejected by our returns department. Returns should be shipped to the following address unless otherwise noted on your return authorization instructions:

SE7EN

Attn: Returns (RA# XXXX)
Flat 1108, Azizi Aura Building, Near
UAE Exchange Metro Station
Jebal Ali Downtown South Jebel Ali, 
United Arab Emirates

Please retain your return tracking information. SE7EN is not responsible for packages lost during return shipment. You will receive a confirmation email from SE7EN when your return is processed which will include the full details of refund credited.

Questions / Concerns

  • If anything is unclear or if your have a special circumstance, give us a shout!

  • We can be reached by phone at +971 55 7788665 or email cs@7aftermarket.ae